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Terms and Conditions
Terms and Conditions

Use of the Website
By using the Website you agree to be bound by these Terms.

pets, digest food different than human beings, and therefore by giving xylitol to your dog it can damage their liver.

1. Changes/Updates to Terms and Conditions
We reserve the right to:
a) Update these Terms from time to time. Any changes will be notified to you via a suitable announcement on the Website. It is your  responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms.
b) Modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.
2. Registration
You warrant that:
a) The personal information which you are required to provide when you register is true, accurate, current, and complete in all respects
b) You are not impersonating any other person or entity
c) You will notify us immediately of any changes to your personal information via e-mail or telephone to our customer service  representatives.
3. Privacy Policy
When you shop on this Website, we will ask you to input personal details in order for us to identify you; such as your name, e-mail  address, billing and delivery address, credit card or other payment information, etc. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office and collected lawfully in accordance to the Data Protection Act 1998. We will use your personal information for the following purposes:
a) Processing your orders
b) Administration of this website
c) Statistical purposes to improve this website and its services to you
d) To notify you of products or special offers that may be of interest to you – if you have not objected during the registration process.
If you have not objected during the registration process, but do not want us to contact you regarding products or services which may be of interest to you, then please email us at with your request.  You should be aware that if the police or any other regulatory authority investigating suspected illegal activities request from us to provide your personal information, we are entitled to do so.
4. Compliance
The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and  regulations regarding the Website and its use. You agree not to upload or transmit through the Website:
Any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer
Any material which is defamatory, offensive, or of an obscene nature.
5. Orders
After you have successfully placed an order with us, you will receive an acknowledgement by e-mail of the order you have placed.
To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must:
a) Be 18 years of age or over
b) Have a valid delivery address
c) Register your real name, address, phone number, e-mail address, or any other requested details.
d) Possess a valid debit/credit card
By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
6. Privacy and Security
All of the information you provide to us via the website is handled with the utmost respect and confidentiality. We ensure the security of the site by encrypting all the information through the secure socket layer (SSL) before it is sent to us.  Irrespective of SSL security, credit card data is not retained on the web server but immediately passed into our internal systems and the data is stored behind a firewall that is impenetrable unless you are authorised to do so. This information is then passed to PAYPAL to process and authorise payment. Paypal operates through a Secure Server and all transactions that take place are encrypted between your browser and the Secure Trading Server.  By accepting these terms and conditions when you make a purchase, you authorise us and Paypal to process payment from the credit card details supplied and to conduct validation checks by cross checking your details.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.

7. Price
All prices advertised on our website and marketing material are inclusive of VAT unless otherwise stated. Despite our very best efforts, on occasions the prices displayed on our website may contain errors. Where this happens, we will do one of the following: 1.If the correct price is lower than the price displayed on our website, we will charge you the lower price and fulfil the order; or 2. If the correct price is higher than the price displayed on our website, we will attempt to contact you, for your instructions prior to dispatching the equipment, or cancel your order and notify you of such cancellation.
8. Delivery and Fulfilment
Once you have ordered a product from us, we aim to despatch normally within 2 working days from the date of acceptance. If, due to unforeseen circumstances we cannot deliver on time we will try to contact you to make an alternative arrangement. We will endeavour to complete all orders for goods or services within 7 working days. METHOD OF DELIVERY WILL DEPEND ON WHICH SERVICE YOU CHOOSE. If you are not at home when we deliver, a non-delivery card will be posted through your letterbox, which advises that we tried to deliver. If no one is available to sign for the product, a card will be left and the parcel held at the local Courier Depot for you to collect. Please call the number specified on the card if you wish to either re-arrange delivery, collect from your local depot . In the event that a product has been returned to Xylitol Uk after attempting delivery, delivery charges will not be refunded. If a customer requires re-delivery, additional postage charges will be due.  Please note that due to security reasons we can not deliver products to any other address than that of the customer placing the order. At present we can only deliver on a weekday.  It is your responsibility to inspect equipment immediately upon delivery.  If all the packaging is ok you may accept delivery and break the seal. If you find that it’s not what you ordered please notify us straight away. 
9. Returns Policy
If you cancel an order before it was sent out we will refund your order immediately. If we dispatched your order s all items are food products - we do not accept for refund or exchange any opened or used consumables.
If you wish to return any product which is not faulty we will accept them up to 3 days after you have received the
goods. The received time starts from the date you signed for the goods with the carrier.
The goods must be unused and unopened and in the same condition in which they were delivered.
We will only issue a refund once the goods are returned to us and we are satisfied that they are in a re-sellable
condition and have not been used. We reserve the right to charge a 10%  Handling, Re-stocking and refunding fee. Once we receive the returned item we will process the refund immediately.
The cost and responsibility of returning unwanted or non faulty goods will be yours the customer..

10. Prices
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you.  We accept Visa, Delta, Switch and MasterCard. Payment will be taken from your card immediately as you place your order. If you subsequently fail our security checks or for any reason we do not fulfil your order, we will refund your card with the original amount within 24 hours of notifying you. Please note that this may take up to 7 working days for your bank to process these refunds and we cannot be held responsible for any delays in refund payments.  You confirm that the credit or debit card that is being used is yours.  All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.
All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order that you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. 

11. Law and Jurisdiction
The Website is controlled and operated in the United Kingdom. The Terms will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the English courts. 

12. Feedback and Complaints
We at Xylitol Uk welcome comments and questions regarding our goods, services and what we do. If you wish to contact us please e-mail us at

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